ALM Human Resources urgently require IT Field Services Lead –Lahore
Salary: 75K (Negotiable)
Qualifications, Skills & Experience
-5 – 7 years of related IT business work experience in corporate environment.
-Relevant tertiary IT qualification (degree or similar)
-ITIL and Excellent Written, communication and interpersonal skills
-Relationship building with key stakeholders within IT and the business.
-Deliver high standard of customer service to IT customers and vendors in a professional manner ensuring every contact fosters a positive image of the IT team whilst complying to and enforcing IT policies and procedures.
-Manage Field Services tickets, prioritize incident and requests based on urgency and impact and allocate appropriately within the Field Services team or escalate to backline teams as required.
-Maintain health of the infrastructure systems by keeping upgrades and patches current and by troubleshooting and resolving issues with the associated tools.
-Manage Project tracking and status reporting to key stake holder with in IT and Business team to deliver the completion of the project on time and to budget.
Send/refer resumes at firstname.lastname@example.org Kindly mention the position title in the subject line.